This is a review for Hermes at Selfridges. I encountered a very rude sales assistant at the Hermes store on the ground floor of selfridges, when I visited them on the evening of the 4th of dec. He was in charge of the waitlist and kept dodging us for our appointment. Unfortunately the polite lady who originally took down my name left soon after as her shift was over. This young man who took her place was very curt with us(I was with my friend and teenage son) with a very rude undertone, he was clearly unhappy to serve us brown skinned clients. He kept us waiting for over 3 hours and gave us very lame excuses as to why it was taking so long. Initially we were told the wait would be about 45 mins. Everyone that was before us had finished and left the store but our turn didn’t seem to come at all.He also refused to call his manager when my friend demanded to see him after waiting for so long. Our upbringing teaches us to treat everyone with respect & dignity irrespective of their colour, age, sex or even job description.But when someone disrespects and behaves badly with you, it’s difficult not to react. Finally I gave up and we decided to leave after being told off by him, but not before reminding him of the brand he represents and that being disrespectful to women especially brown skinned women just goes to show that not only is he a chauvinist but also racist.I am an avid shopper of luxury brands and have never encountered an episode like this before in any store, in any part of the world including the other stores at Selfridges. I’m not sure how selfridges is involved with recruiting of sales assistants of these individual stores but it is their departmental store and they should look into the matter as their reputation is at stake.