Do not use this company. We purchased a segway for my son's 7th birthday but it arrived with a juddering fault. After-care if there is a fault is non-existent. If you can get through to them, they will ask you to return the product, claim to have fixed it then send it back, ignoring any request for a refund, replacement or acknowledgement of responsibility. They also do not respond to formal complaints - which we sent 11 months ago and has not been acknowledged. I believe they are a sham company having most recently returned the product 8 months ago which they neither acknowledged or refunded. In the end, I have had to ask my bank to pursue them.