Had my hair cut today as I was in desperate need so popped in to see if had any availability which they did (first time customer) Decided I’d like a treatment but no head massage offered which I was looking forward to seeing as I hd a few hours spare without my child and wanted to enjoy every minute. Paid at the counter and No asking how it was or would I like to rebook. Paid £60 pounds for a haircut that I could’ve probably have done myself. Really poor customer service. No explaining of what products she was using on my hair. Was actually interested in purchasing new hair care but the girl was quick to process my bill and I had to awkwardly say goodbye not the other way round!