John Vasey
DO NOT BUY FROM SCS. After about 6 month I noticed that the 3 seater which I paid £1800 for was sagging on one side. When the upholsterer came to assess the chair, before he even looked at it he started coming out with excuses about the sagging. I told him that as a single parent that I sat in the middle and my 3 year old sat either side when we sat on that seat. He then said that I could be telling him anything (basically calling me a liar), I aske if he was saying I was lying and his comment was ( I get told allsorts) . I obviously was not happy and asked if he thought that an £1800 chair should be in that condition after 6 month, which was not even used that often as I work full time and my son was at nursery 4 days a week. Again he replied with contempt saying that as soon as you sit on the seat the cushions sink and that he had 40 years experience. I told him I didn't care about his 40 years of experience and that it should not be in the condition it is already. When I received the report it said that the foam will soften in the first few months of normal use until they find their natural balance. This is quite normal and to be expected. Always ensure seats receive equal use. If this is the case, how come not 1 of any previous chairs (approx. 8) has sagged like this before, and this was the most expensive.
5 years ago
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