The worst! At 86, with many years of experience of hearing aid suppliers I can truthfully say that Scrivens are the worst. They took over my NHS care about 3 years ago. They supplied batteries of poor life and fiddly packaging in small quantities so re-ordering was too frequent. This year they thought my 5-year-old aids should be replaced, although they were still good. The relacements were excrutiatingly poor, with distortion so bad that I rejected them after24 hours. At the next appointment they were adjusted and I was sent away. They were no better, and still sit in my drawer. Then Covid-19 intefered. For 4 months their phone has been left to answer and it asks me to wait You know, "your call is important to us, etc". It's never answered; they must be raking in a fortune - and costing me one. Why isn't it turned off? Why don't we get an honest answer? I think you know why, as I do. I imagine they were the lowest bidders, but we deserve better. Stay away.