Making the appointment online was very easy and the eye test and choosing the frames went smoothly. However, the problems started when I collected my new glasses. As soon as I put them on I knew they were not right for me because everything was blurred and I felt dizzy. I agreed to give them a try but every time I wore them it was the same which led to headaches. After a week I left work early to return the glasses but as the manageress wasn't there I was told that I would have to go back on the following Saturday. When I got there I was made to feel like I didn't know what I was talking about when I said that the glasses weren't right for me. Eventually it was decided that I would have to choose between being able to see the computer screen at work or being able to read. I chose the computer screen as I need to see the screen all day at work. When the new lenses were put into the frames they were fine for computer work but I can't wear them for any length of time for reading which is also necessary for my job so I still have to wear my old glasses for reading. So now I have to carry two pairs of glasses with me all the time.