My Father who is aged 86 years old rang to make an appointment for himself and my Mother . He provided the requested details for himself and made an appointment but was unable to remember the name of the GP for my mother , he advised that they have the same GP and that he he had just provided the name for his details , he couldn’t recall my Mothers mobile number but said that he could provide the landline number , this was not acceptable and my Dad was unable to make the appointment. My Father was upset that he was unable to make the appointment and advised that they would call in person into the Surgery. I am unhappy that my Father was upset and that the call handler did not make reasonable decisions bearing in mind he was speaking with a hard of hearing elderly gentleman , perhaps extra training should be given to staff.