The person i had for test was excellent as usual.. The front desk people you see now not so. As a regular customer and my glasses case didnt close properly asked for a new one to be told i would have to pay £3 to which i said definitely not. Then a bit later in the conversation was told i will give you one and not charge. Was given a choice of 4 flowery cases very puzzled as i wanted a good Scrivens case not those or the just flimsy plastic Scrivens cases. Never had this before but have new staff. Other people i know will not go back there again. I will see what response i get when picking up my glasses. Always been very satisfied there before. Prices and choice of glasses not the same there anymore.