My 91 year old Dad had his hearing aids made by Scrivens and they took months to get them. They would not go to his nursing home to fit them. He has Vascular dementia and cannot walk. He constantly needs the toilet. I had to take him with a carer from his nursing home 1 mile to the local clinic to get the ear moulds Measured. We then eventually got his hearing aids weeks later after chasing them up many times. Due to his condition he has now lost them in the nursing home. He has no quality of life as he cannot hear without aids. We asked if they would replace them at our cost and they refused our request. Scrivens do not answer the phone all the time and do not reply to email unless you specifically ask them for a reply. They state this on their email. What's the point ? Scrivens seem to be running their business on a shoe string and very under staffed. When i asked them for Dad's personal data they had lost his earmould details. Very careless of them. Now a 91 year old, who can't walk and has vascular dementia has to go through all this process again . Not good service at all.