Long standing Scrivens Tewkesbury Customer. I like the quality of your products. My visit this year unfortunately wasn't up to the usual standard I have become accustomed to. Positives from my recent visit - Optician fantastic, he was knowledgeable and kind. I didn't feel rushed, overall a great eye test and full explanation given. Appointment was easy to arrange. Negatives from my recent visit - Shop floor staff did not have a clue, frosty atmosphere between Laura and the new male manager - note to you both, do not bicker infront of your customers it makes us feel particulary awkward. Shop wasn't very clean - carpet a mess, glasses to try on smeared / greasy, crumbs in free hearing test area - this area also smelled. I was quoted for extras I didn't want or feel I needed yet Laura didn't want to take no for an answer (I hope she hasn't been pressured into selling things people don't want or need) The shop seemed to have lost its spark, there was always laughter and chatter and a warm feeling being there - this was definitely absent. Overall it wasn't a terrible experience (although I think your optician saved it from being one) It was just not the experience I have come to know and love. I was told Lindsey and Kirsty have recently left - please bring them back to create the magic I have become accustomed to! You had the best service in Tewkesbury and probably Gloucestershire! You really need staff that care about what they do and the people they are supposed to be looking after. I haven't decided if I am returning next year yet, my wife is due to visit you in February, I will see how her visit goes. Can you redeem yourselves?