After spending many months and nearly £1400 on digital aids…I finally got the appointment to have them fitted! The audiologist (Clacton on Sea surgery) was extremely rude, I was met by him saying he had rang earlier to cancel as my aids were not there. After ringing the shop where he thought they were…not there…picked up by another branch assistant…rang her…she had gone on holiday after picking up the aids and not contactable! He then stated he ‘was pi**ed off! Tried for 9 times to get hold of head office/ customer services, waiting nearly 30 minutes in all to be told the customer service manager was not to be disturbed. So, terribly upset by rudeness, loss of money, no aids and no contact with Scrivens. If you are reading this please go elsewhere and save yourself such stress!