Popped into your Tewkesbury shop recently to book my over due sight test after multiple attempts of calling. Why don't they answer their phone anymore? Took three attempts to book instore also. First attempt shop closed on Mondays! This information is not on your website! It clearly shows open Mondays 9am - 5pm! Very very annoying! Second attempt Aboard outside the shop, no lights on, no sign on the door to say closed but the door was locked at 2.30pm! Walked back past at 3pm noticed shop now open. I had clearly stumbled across an unscheduled break! I didn't feel the young lady was very apologetic or sincere when I pointed out to her how difficult it had been to book in. Decided to cancel my appointment in the end, as I just did not feel particularly welcome and was not happy with the difficulty I experienced trying to book my appointment. I need to contact you about getting my records transferred elsewhere now.