Spent around £200 on an order to buy a Mitre Saw with a Mask Respirator and ear protectors. Mask and saw arrived in used condition with scratches and grease marks, I couldn't believe my eyes. They replaced the used equipment, but I had to pay for it again, or wait a week or so for the replacement. Replacement Mitre Saw was a used second hand tool again! They offered me store credit as a "goodwill gesture" if I keep it, which I did accept because I needed the tool to work with and I still got the warranty if something goes wrong. Still one might expect a brand new tool if pays for it. I tried to use the store credit over the phone as instructed for my next order, still paid full price for some reason. Haven't received the order for a week, had to call about it 4-5 times. I was assured that when I receive the order, I can get a partial refund for the amount of the store credit. I have received the order, contacted them about the partial refund, they refuse to give it to me because "the credit was a goodwill gesture". With so many things "gone wrong" repeatedly getting used equipment, store credit that cannot be used, etc. I can't help it but to think that I am a target of some kind of a scam. A4368753782 A4352697638 AR200044285 A4344693409 A4340124372