An absolutely disgraceful company. I injured my hand with a pair of garden shears clearly not fit for purpose. I was shocked to discover other reviews dating back 2 years from people who experienced the same problem where the cheap plastic dividers (that are supposed to stop the handles crushing the user's fingers) slip and do not do what they are supposed to. Screwfix refused to publish my negative review (without reason) and then treated me with complete contempt in attempting to dismiss me. The in store staff are good but the customer services department and the CEO were not in the lightest bit interested in doing the right thing and ensuring this was addressed so that other people are not injured. Really shocked at how poor and negligent the service was.