Bideford store is a great place to shop in, staff are very friendly and welcoming. You either check in with the tablet or in the carpark on the app, if you don't have details they are more than happy to do it at the ask. Ordering either via tablet,app or desk. Not sure why there is so much negative around the place for this company, either people don't like change or have not been educated correctly on how to us things like the app. Yes some items are not in stock, but can be the next day. clearly shows on the tablet or website if it's in stock before you order.