I returned a pair of DeWalt gel core knee pads described as having a one-year warranty to Screwfix at Netwon Aycliffe 41 days after purchase. I explained to the staff member that I had worn them approximately ten times. And that I believe their condition indicated poor quality or a faulty product for which I would be grateful to accept a repair or replacement. At this point, I was told that "they do wear out" before being asked how many hours per day I had worn them; I explained that the number of hours per day of usage varied, and they were worn during my 8 hour working day when needed. The staff member then implied that the condition should be accepted if the knee pads were worn for 8 hours per day. This staff member's sentiment equates to 80 hours of use and is unsubstantiated. So I asked her why this information was missing from the description, and I explained how this information attained from her assessment would greatly benefit customers in making an informed decision at the time of purchase. She was unable to provide an explanation or indeed apply common sense in respect of returned goods less than six weeks old. I explained that I had decided to make the return because I have worn numerous different brands of knee pads over a 25 year period, and most, if not all, have lasted at least one year. She made a refund and chose to no longer serve me by asking another staff member to take my order. I fully understand that warranties often contain fair use clauses; however, I consider it wholly inappropriate to even attempt to imply this could be the case after 41 days. Having demonstrated a lack of common sense, this particular staff member would benefit significantly from a basic understanding of legislation relating to the sale of goods.