Unprofessional unhelpful dreadful customer service and manager online. .staff in store amazing but shipped here for 7 years bo problem in shop or online . Maybe there new customer service or manager but gone down hill wrong advice given refuse to deal with faulty goods ? Anyone in customer service should have knowledge or the law consumer rights as any shop warranty us just extra. Noticed a lot of unhappy people lately so obviously not being run properly higher up the line. No more shopping or buying from these and that goes for anyone I know . Any faulty goods and they are not interested even though the law is faulty goods act 2015 is with the reader not the manufacturer and should last a reasonable amount of time. Not 10 months a manager would know this so now claiming for all costs too. Argos or tool station infuture for me