Whilst the communication was very good, I did NOT appreciate the attempt to lower the price from what was initially offered. The car was being sold as scrap / salvage so certain parts not working (in this case the convertible roof) should be irrelevant and the price I am quoted on the search engine should be final regardless of the condition as long as it meets the minimum. This is not clearly stated and it makes the process more akin to a car buying service rather than scrapping. Additionally, I live in a rural area so advised a larger transport would likely have problems. This was not effectively communicated to the pickup driver so arrangements had to be made for a different vehicle. In the end all was fine and it arrived on time, but the process should have been smoother. One HUGE problem I have is that the driver had no protective equipment or face mask, and did not properly abide by social distancing rules. This was very dangerous and considering I have a young family has made me very concerned about contracting COVID-19. Whilst the phone based customer service was generally good, this is rated low because of the end to end process having the failures mentioned above.