AVOID THIS COMPANY!! We have been trying to set up a direct debit now for almost a YEAR! They said a direct debit MUST be set up, payments cannot be made manually, which is fine. Since last August we have been setting up payment plan after payment plan. Only to receieve constant letters through the door saying this month's payment hasn't been made and someone will visit my home if it continues. So i call up monthly, they apologise, re-set up my plan and on I go with my life.... only to next month recieve yet another letter and the process just starts over again. The staff are honestly the most incompetent bunch of idiots i have ever come across. They must have found a group of people that nobody else would offer a decent job to on this earth, and asked them to work for Scottish Power. Most of them don't even leave notes on the account. They promise things over the phone and then just pretend the call never happened as they probably won't be the ones dealing with it again. No idea how they are still running - oh yes because they also completely rob you!! I will be leaving very shortly.