Customer service & complaints are just USELESS in this company. Have already taken them to the ombudsman twice and had resolved in my favour. So today another problem with a bill. Call them go through it all, they admit the error BUT because it was there system error they will NOT rectify it. As a customer how are we responsible for their systems?? Then told as i have been to the ombudsman before, I had better go that route again?? This company is truly appalling. On another matter asked to speak to another department in the same company only to be told "We dont speak to them and you cant either" If you have emailed this other dept which I already have was told "If they have not replied just keep emailing them" A watchdog with TEETH needs to bite this company where it hurts.