This review is to help other victims or potential victims of Scottish Power (SP). Any issues must first be raised to SP directly, however, based on my experience, they will reply with generic replies or not reply at all. They simply don’t care and are extremely rude, even if copying their CEO (keith.anderson) in the email complaint. SP victims must first obtain a complaint reference before being able to contact Citizens advise (03454040506); only then will SP take the complaint seriously. The Government has requested Citizens Advise to keep an eye on complaints to energy providers and SP are aware of this. SP have been fined heavily by the government, yet they continue to abuse their customers. SP is not a Scottish company, since 2006, Scottish Power has been fully owned by the Spanish multinational energy company Iberdrola, one of the largest utility companies in the world with also very poor reviews. SP are rated one of the worst energy suppliers by “Which?”; please see “Which?” for the most reliable energy supplier. I have been recommended Octopus as “the most reliable”, although anything will be better than SP at this point. I hope this review can help. I never had any issues with any energy company until I became a customer of SP, since then it has been an absolute nightmare with many issues such as being overcharged and a faulty new smart meter. They have punished me for complaining & for keeping photographic evidence for over a month, by raising the tariff and removing my access to view my energy consumption in the phone app.