Mark Fisher
I bought a train ticket on 27th August for a 24th October train from Oban to Glasgow (12:11 - 13:25), tying in the the ferry to Oban to Craignure which arrives at 11:56. My Mum happened to check the train times and now there is a replacement bus service, but the bus leaves Oban at 11:55, a minute before the ferry gets in so I will not be able to make the connection. I have received absolutely no communication from Scotrail about this change. It will be inconvenient to make alternative alternative arrangements as it is, but if my Mum hadn't happened to check, I would simply have missed the bus and it would have been even worse as I have an onward train to make from Glasgow to London. I bought the ticket online, so Scotrail have my email address. Scotrail should notify people who have bought tickets when the departure or arrival times change. It's just common sense.
2 years ago
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ScotRail has a 1.5 average rating from 26 reviews

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