ScotRail Reviews

3.00 Rating 2 Reviews
50% of reviewers recommend ScotRail
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Customer Service
4 minutes
Avg Email Response Time
"Oh my god avoid this "service" if you can. I have to use them daily for work so I know. They left a vulnerable adult stranded in an unfamiliar town during the "beast from the east" snow storm in early 2018. Could not have given less of a passing concern to his wellbeing. Refused to even consider the possibility of compensation for his 3 day ordeal. He was seeking the whopping great sum of £170 to cover part of the cost of having to stay in a hotel. A hotel which was 2 miles from where they abandoned him. Remember this was in blizzard conditions and involved him walking along a dual carriage way with almost zero visibility. Disgrace to the great nation of Scotland. Please ensure you all claim for any delays to your journeys. Its easy just google delay repay scotrail. A couple of minutes and you'll be done. If you're delayed by 30 minutes they have to compensate you. 2 hours and they have to refund the full cost of your ticket. Make their pockets hurt its the only language they understand."
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Posted 6 months ago
Are you ScotRail? No one is perfect. Reply to this negative review and show your potential customers that you value the feedback ScotRail receives and that when things do go wrong you do your best to put things right. Reply Free
"Service over and above the norm"
Helpful Report
Posted 1 year ago
ScotRail is rated 3.00 based on 2 reviews

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