Customer relations at scotrail
Got to love when you sent from pillar to post by these guys you call them only for them to tell you you need to email them so you email only for them to not reply until a week later, you reply to that email only to wait 2 more weeks for them to reply! Yet you send in an email with a bit of sarcasm and you get instant replies. These people don’t care about any issue you have as all they’ll do is ignore you in hope that you’ll get bored or forget about them . Poorest customer service I’ve ever experienced.
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