One star. It’s a shame as the trains so far have been on time, have been great and the staff awesome, but you can’t book ahead as a tourist. All the stations I have wanted to use thus far do not have the facility to collect pre-paid tickets, so the only option is to use a “Smartcard”. The only problem is that it is not smart, as it’s a physical card that gets sent to your home address (hundreds of miles away) and you can’t use the number or the app to pick up tickets. Also, you can reserve bikes using the web browser, but not using the app. What’s that all about. Come on Scottish Rail, I’m sure you’ve got some tech guys who can easily sort this out. You’re losing loads of money and tourism with this shoddy service.