I initially dealt with Chelsea via email who was really nice and friendly. A call was organised for the same night and David rang me. David took the time to listen, explain the full process and all available options. He understood my thoughts/feelings and was non judgemental. Overall he was extremely supportive, friendly and patient. After that the process moved extremely quickly and only a matter of days from speaking to getting the paperwork signed and completed. Overall from speaking to David I was very anxious and scared but he totally settled me and really lifted a weight from my shoulder.