Awful experience - large email trail plus telephone conversations - in short: Sunday 30th August - ordered packaging materials from Schott because of the promise of next day delivery and I was clearing my fathers house. Thursday 3rd September - I chased the packaging materials and was told they would arrive between 12 and 2pm ! very disappointing ! 2pm delivery van dropped off a roll of bubble wrap - no boxes and no tape - called the office and was told the rest of the order would arrive the next day - which was too late as this was moving day and we would not be there the next day ! I asked for a refund Made a trip to the stores and paid another £70 for boxes and tape ! Friday 4th - goods returned Since this date I have been in regular email correspondence Monday 14th September - I was finally promised a full refund within 2 working days as goods had been returned Friday 18th September - not surprisingly, no refund and you have the cheek to ask for feedback Hope this was helpful - do the right thing and give me my hard earned money back Carole Stonehouse