We ordered on the Thurs next day delivery expecting it to arrive Mon at the latest. No delivery Monday so called and were promised a call back the next dat by 10am, no call so managed to get through about 12:30. It was acknowledged that we spoke but no apology for not returning the call. We’re promised it would be resent that day but no tracking number arrived. Called to be told it hadn’t be resent because they had forgotten about it. Were told we would receive refund a refund for the delivery charges (still to recieve) and that it would be dispatched the next day to arrive Thursday. It’s now Friday and STILL no packaging has arrived. Lost all faith and will be calling for a FULL refund.