EDITED ON 20th MARCH 2022: I originally posted the 2* review in October 2021 but my review has been withheld for 'investigation' until now. I've just received an email from reviews.io/Scentsational: 1) explaining "We dispatch orders the same day however when the parcel leave us we rely on the couriers delivering on time." which shows that after 5 months of 'investigation' they haven't even READ my review since my annoyance was NOT with the couriers!! 2) inviting me to edit my original (withheld) review in exchange - thereafter (if that even happened)! - for a £10 'goodwill gesture' payment. Frankly, I don't appreciate honest reviews being withheld, nor being bribed, so I have simply revised my rating - down to 1*. Review.io and Scentsational - there is a much better and more honest way to improve your ratings - read and publish ALL reviews and improve areas of weakness! (I daresay this review will also be hidden away behind the greyed out 'being investigated' screen too!) ___________________________________ I ordered a £60 delivery and it's yet to reach me over 1 week later. Customer services answered quickly and said it should have been sent by 1 day DHL at £60 (rather than 2-4 days by myHermes) BUT apparently I was supposed to have known to have added that option manually at the charge shown and then when I went to pay it would deduct the charge. How should I have known that?? That should have been automatic if the qualifying price was met. Anyhow, after several days the tracking showed still in the system and it's been reordered with DHL but not even an apology or explanation (or discount for inconvenience)! My wife's very put out and will buy from Born Hair Care again next time. I can't tell you about the product itself or how well packed it's been - I'd need to receive it first! EDIT (review pt2): well my package did arrive - resent by DHL. But what a squashed mess it was!! Box was really crushed (I took photos but just couldn’t be bothered to feedback to Scentsational). Luckily I was buying bottles of Olaplex and these survived but what kind of truck ran over my parcel? P.S. At this time my first (2*) review is still being ’investigated’ by the ’moderation’ team! How would you like that moderated? To a higher rating by any chance? All my facts correct (order #261870/WEB261870) Hmmm…..