As a long time Scan customer I am not happy with service I received on this occasion. whats happened to putting the customer at the forefront and keeping them informed every step of the way with their order. At no point have I experienced any of this. I have had to ring on many occasions to chase up what was happening to my system build as I was receiving no communication via phone or email. The expected delivery date was pushed back on every occasion. when the system was finally built and ready for dispatch there was no communication on arranging delivery and the status of my order did not say it had been dispatched. I was shocked when scan emails me to say that the courier had attempted a delivery the next day and that there was no one to sign for it. I have contacted customer support to see what was going on and to see when the system can be delivered and at no point do I feel valued and why do I have to put in so much work in chasing all this up. I have reached the end of my tether, I'm not sure how your business works but you must improve communications with your valued customers. Having spent a lot on a system at no point would I say the experience has been good. I feel extremely let down and disappointed, having spent so much money the experience should be better. We do not expect things to go right all the time but a mark of a good company is how they can make sure they reflect on this and learn from this and make sure it doesn't happen to any other customers. I will be the judge but will no longer be recommending scan from now on. update on review. Manager Josh has acknowledged my feedback and criticism and apologised for the issues raised. I was compensated generously and Josh made a great effort in making sure things were made right afterwards. I have received my system which is beautifully constructed and is everything I expected. Thank you Josh just wished it went smooth all the way.