Muhammad
Hi, I purchased a EVGA 2080ti and after 40 days it has started making a coil whine noise or some sort of squeeking noise. Now this is a £1417 product and the machine is used for purpose that require it to be turned on 24/7. Scan turned me down to evga and evga then send me to scan for warranty. Scan then gave me the number of evga agiain. I spoke to EVGA and they said for advance replacement I need to put £1,470 deposit in place which I don't have so they asked me to liaise with Scan. Scan on the other will 3days test a 40 days old product sent by them and wouldn't send any r3placement or swap. This is not the first time i have duspute with scan previously as well they sent a case whise whole usb case was fault and they were asking to wait till may. Then after send 10 to 15 emails to there ceo (shelley raja) and then they agreed to send me the replacement. Now i can't do this again and again i have my job to do as well. Now all I want is the same day replacement no lags in between for this kind of a product. I don't want to refund or have disputes just need a plain replacement without any delays so that my PC doesn;t get idle. I will not keep a £1,417 faulty product and I can't let you have my money as well. I need a replacement ASAP. Every time i go scan to claim anything under warranty they come up with some reason to discourage custimer to serve the warranty. I purchased 2 products and both of them are faulty.. How is it a customer's fault that your brand new products are faulty and u don't provide them with a replacement. I purchased regularly from amazon and never ever i had issue with they sent replacement and collect the oroduct via hermes same day. When it comes to after sales supports scan just frustates you so much that people normally give up. In 1 month 2 incidents of horrible support and they do this purposely so they can keep the money and you deal with manufacturer on your own. Otherwise no sound customer support will ask you to wait for the replacement till may 19 when the product was purchased in march 19. Muhammad
5 years ago
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