Avoid at all costs, the company should be renamed scam computers. Ordered several items from Scan before Christmas worth around 800 pounds, received an email from their warehouse informing me of a shipment delay due to a backlog at their warehouse. Goods eventually arrived late and the Motherboard was faulty. Filed a return with scan. Offered to drop the package to the nearest depo but was told they would have to send a courier. Courier failed to pick up the return several times, when they did eventually pick it up they managed to lose it. Scan wouldn’t send out a replacement and decided to wait to see what happens on my time and expense. Over a week and half later Scan informed me that DPD had lost the package and that they would issue a refund. No refund was given, scan then informed me that the parcel had been found. They said no refund could be given due to damage on the board, best they could do is send it for repair for 25 pounds, no timeline given on how long this takes. If you read other reviews it looks like scan are constantly using this as a way not to replace faulty items out of the box. Wanted to also exchange an item and was informed that I would face a 10% fine. If you are purchasing from Scan from outside the UK avoid avoid avoid. Use a reputable business like Amazon. Over 3 weeks later I am without a functioning computer and minus the cost of a motherboard. Customer service is 0 with short answers. Scan want your money and just don’t care .