It is always disappointing to find out that your new product has actually been previously used (missing screen cover and odd mains cord set), a sign of the times I suppose, but when the monitor cost this much as this one does I expected different. Fast processing and next day delivery as normal, great job. However the monitor came with a faulty DisplayPort lead which had to be replaced. Overall a Good monitor, very happy with the screen. Be warned there is limit stand flexibility with this model (No swivel), just height and tilt adjust. On this occasion only 3 stars from me :(