Purchased three new Akasa Apache Black fans, received three dirty fans with scratched labels and one with a damaged connector. It was obvious they had been taken from an old system. When I rang to complain they admitted at least one had been a customer return placed back in stock. The fans were advertised as new retail models but of those sent one had a OEM label stating if removed warranty void. The other two had this label partly removed and as such came with no warranty. That a company would pass off used items as new is dishonest. To return the items they then asked me to take them to a drop off point which entailed a journey of ten miles.