Very poor RMA policies and overall bad customer service. Their site FAQ's say they aim to replace faulty items within 3 to 5 days. This is not the case. Returned a faulty card under warranty, was tested and found to be faulty by scan. They then informed me that it would take up to 28 days for the item to be processed by their supplier, before a replacement could be sent. Informed them that unfortunately this would be too long for me, (as it was needed for an application to finish a time sensitive job). I would be more than happy to have it replaced with an alternative or get a refund. I was informed by their very helpful customer service representative that the only choice I had was to wait. Very helpful! Buy if your happy to wait 28 days for a replacement with no other options, and don't trust any of the FAQ's