I've only made a small initial order of the untreated timber boards atm so fingers crossed things run smoothly moving forward - but by contacting ahead of time then it was possible to arrange a specific delivery date at no extra charge which was really helpful; so from a customer service perspective that was great... ...whilst it transpires that the boards are sent loose, which I guess explains the shipping cost - where each board had its own shipping label &, to their notable credit, there was tape around both ends of each board to protect them. The two things that I would note however are that - 1. the boards turned up noticeably quite damp (not just on the surface) - so it's been taking some time to dry them out before anything can be done with them which isn't ideal; esp as the ones ordered were 3m long... ...& so I'm not entirely sure where I could store more of them with a future order... ...though they seem to be holding reasonably true whilst drying. 2. & there is some noticeable edge damage along the length of 2 of the 6 which certainly wasn't in transit - so, whilst I can work around it with these boards, I'll need to have a think about how many to order to try to ensure that I've enough reasonably true edges for the future projects. Yeah, so whilst I can't say that everything's ideal & will have to think through how best to do things in the future for my own needs; I don't think anything's insurmountable & the positives certainly out-weigh the negatives.