Stereotypical second hand car sales company -------------------------------------------------------- I purchased a Range Rover Evoque in October 2018 and paid a lot of money for it. The problems started immediately. Our car broke down in the first month of purchase - a DPF filter issue. When Saxton 4x4 were contacted they immediately told me to speak to Land Rover directly, which I later found out they shouldn't do (as the retailer they are obliged to resolve the issue). I also found out shortly after that a consumer has the right to reject the vehicle if it brakes in the first 30 days. A month after Land Rover fixed the car it broke again. This time a very expensive EGR fix (the valve had broken but then also broke the turbo). Again Saxton 4x4 did not want to know. I tried writing to them, emailing and calling them to exchange the car for something else of a similar value. They again did not want to help. Their way of "helping" is to delay as much as possible. They have a tactic of not getting back to you even after weeks of trying to get to someone other than the receptionist or sales person. The car then developed a 3rd fault, another valve failed in a different part of the engine which allowed liquid in to the engine. At this point Land Rover had the car for a 3rd time and informed us that there had been a major engine replacement on this vehicle shortly before we purchased the car. This was not disclosed to us (the law says that they have to disclose any issues if you ask but if you don't ask they don't have to tell you). The car has now been repaired 4 times since we purchased it and with no help from Saxton 4x4 - no good will gesture for swapping the car (they don't want it back!) and very very difficult to engage with. The best offer I got was a part exchange offer which was more than £1k less than webuyanycar. In fact they would have made a tidy little profit. I got a worse value than if I had just walked in off the street. We are now going down the legal route (first with the Finance company) to get our money back or exchange the vehicle but this whole experience has left us with a £10k loss (so far) on the value of the vehicle, legal fees, a car that is prone to braking down outside of warranty and has not been replaced after developing faults shortly after driving away. One thing to note is that if you purchase a car outside of the main dealers then companies like JLR have a policy of only fixing the car under warranty terms and are very strict with it as they do not know what has happened once it leaves the network. If you purchase a car from a main dealer then they have options and processes in place to get you back on the road or in to another car. A valuable lesson learned (and an expensive one). This has been the worst car purchasing experience we've ever had with any company and the fight for our consumer rights continues. Make no mistake, Saxton 4x4 are a company that turn around cars very quickly with no thought or regard for the end customer - it is pure profit making or "just business". If you bought a car from Saxton - if all goes well - then you are one of the lucky ones.