Overal very very bad customer service experience at Saxton 4x4 in Chelmsford Essex from the get go when I purchased my vehicle in January 2019. Car was advertised before sale with 2 set of keys, boot cover, alloy wheel knot and proof of full service history but when car was prepared for collection they where all missing with 1 set of faulty car key that randomly chooses when to unluck the vehicle or not. I  had to be actively chasing all this up. When they were not being resolved in an efficient and adequate manner I had to pay out of my own pocket to replace the wheel knot, spare key which should have be fully reimbursed. Also the amount giving for my old car as part exchange was very low compare to what was offered at other show rooms as top rate. I was also accused of lying when all this complaint was brought to the sales team manager attention. As a result of all mentioned above an follow up email complaint was sent to Neil Cripps as per receptionist advised to be the top senior member staff who also did not respond to my complaint untill this negative feedback was left. I feel very very dissatisfied and unhappy with their customer service expecially for a show room with fleet of exquisite, top of the range cars could be so carlos and un professional to contact me after leaving this negative feedback and still squivel over few hundred pounds reimbursement which never materialized and not provide top range customer service experience they claim to offer to their customer. Definately not recommended. Strongly suggest you do not have any buisness with this show room even if you don't have other choices.