Very poor communication regarding delivery, emailed head office a complaint over this no reply two days later email below, maybe you will answer now?
We placed the order above over the weekend, I have just gone to the front door to find my delivery dumped in front of my garage door, with the 6m lengths hanging over the public pavement, why has this happened?
Firstly, why were we not contacted to be advised the delivery was being made today? I appreciate things are different at present but no phone call or any other form of communication from Savoy Timber
Second, why did no one knock/ring the bell at our house, as we are all on lock down I am at home all day!! to advise you were delivering?
Third, why were the goods left in front of a garage door meaning I have had to move the whole delivery before I could open the garage to bring the goods inside?
Fourth, whey were the 6m lengths left hanging over a public footpath this is criminal and just silly from who ever the driver was?
This is appalling service from your delivery team, and shows lack of care and attention and please do not use the line of covid 19 and current situation means you can not do things normally, I am running a haulage company and know things are not different but communication is now vital and there has been non.
To top it all off I had to pay for this delivery as well despite the order value!!!
What are Savoy going to do about this it is unacceptable
3 years ago
Savoy Timber has a
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