Dear all - I'm a new customer, just received my lovely Michelle bag today and I'm blown away! The quality and elegance of this bag is first class - the workmanship, the design, the materials, the thoughtfulness in packing extras, the way it looks and feels WOW! I'm in love! And also the small things that are often taken for granted - the care taken in packing my beautiful Michelle, the personalised note from the packer, keeping me informed all the way through, answering my queries even on a Sunday evening - all of this has made my first shopping experience with you completely outstanding. Thank you all - the whole team - so much.