Opened a current account, have received a card & pin but I'm unable to register for online banking as the 1st customer service agent said that the wrong DOB was registered, even though I had posted copies of my passport, driving licence & a form with it on, she asked me to call into a branch to confirm my ID which I refused as they already have a copy. I was placed on hold for 20mins whilst she spoke to the accounts team. I was then cut off. Phone call no2, customer service assistant confirmed I have the correct DOB on an old account but not on the new one? & a note on my account saying the accounts team require me to attend a branch with my ID, when they already have a copy of my ID? No explanation why I didn't get a call back after being cut off. Very poor customer service, really unhelpful, I won't be using this account.