Bought a new dishwasher from Samsung, arrived 3 days later, which was very fast. After they unboxed it found it was broken. Immediately got on the phone with samsung and was told that since they had to ship another dishwasher, Samsung considered this a replacement and we had to wait over 30 days to get a replacement as Samsung does not provide the same fast shipping if they have to replace a unit that was shipped damage. Escalated this with Samsung and BBB and was contacted by an escalation member who just claimed they were working to see if they could get it shipped sooner. Often did not get back to us and now over two weeks in to working with them we are no closer to getting the replacement unit. Basically stalling. Usually love Samsung customer service and own many of their products however after talking to Samsung order support they let is know that Samsung does not value customer experience and that it is their policy to slow ship what they call replacements, even though when we bought the unit it included the fact shipping. Terrible experience and very disappointed.