Does anyone know how I can make an official complaint and get someone within Samsung to take ownership. Phone is less than two months old and doesn't work. I bought a phone for my son and the speaker is faulty, I have spent hours calling various departments to try and get resolved but no one is willing to help. All they seem concerned about is the survey at the end of the call.  I've been charged £19.95 convenience charge for an engineer to repair next day but was a 5 day wait, this has now been changed again and now expected to wait another week as no parts in stock. How is that convenience??? Refuse to refund or replace handset and left with a phone that doesn't work.  Customer service has been appalling and get nowhere. Its so frustrating.  I have had to request a refund through my credit card company as im at my wits end. Anyone know someone higher up within Samsung that I can contact?