Omg what an absolute joke, they literally treat you like some sort of idiot, they have zero respect for your time or belongings. I've had 6 engineers out to my Samsung washing machine over the 3 months, which means all of my appliances pulling out and put back which is now causing extra wear especially on my dishwasher Which is now leaking from the front. I have phoned up Samsung and told them about the extra wear and tear on everything else in my kitchen because of their poor quality washing machine and as you can guess they do not care and take no responsibility for it. Even though you would have thought after the second or third visit to this washing machine they would have kind of decided let's have this picked up and swapped out just to save the stress and inconvenience on the customer. I've had this washing machine for just about 3 years and every single part of it has been replaced I phone up again to say that it's still not working properly and I've got a go through the whole rigmarole of diagnostic again. Obviously I say to them just reference my last complaints and emails and recordings and that is exactly what it's still doing. But no they speak to you like a child and you've got to go through all of this mind-numbing stuff just to have an engineer background to hopefully say nope it needs replacing. These have got to be the worst people I've ever dealt with I will never be going with Samsung again because it is It's too difficult to have your products fixed And as I say there is no consideration for how much time you need to take off work or how much where on your kitchen this is having they will send people out 6,7,8 times with no hesitation or thought to if you are having to take the day off work or damage that is being done to your home