Its supposed to be their biggest store in the country after moving less than half a mile to the other side of the tollgate stanway colchester development in around 2006, I’ve never been able to get used to it the shopping experience is like walking around an old cash and carry warehouse or an airship hanger. The service and customer experience in the place is the worst I’ve come across out of everyone I deal with, you can never get see to the manager i.e. the top person in the store, customers are generally fobbed off with an under departmental or section person if that. I shop in there for electrical items and the TU clothing the occasional box of 15 barn eggs and the odd occasion I have nectar points or a voucher. "Some" of the staff appear to be in a world of their own there's little customer service ethos displayed if you ask them anything it’s akin to troubling them or getting in the way. There's no meet or greet and when there's serious customer service issues there's no formal address or respect when in title to the complainant (it’s very much like being pulled over by a saturday night traffic police officer, wanting to get back to their crew room takeaway). The company either can’t get the right staff into their network or they’re stuck with employees twiddling their thumbs waiting to see what comes around the corner in life? Staff appear to think they’re in money for old jobs where their flame proof and can do or say what they want and the managers seem to kowtow to this? Late in the evenings when there's barely any security or senior management available and it’s no wonder staff are paranoid about pilfering and shop lifting, the problem here is that regular customers get caught up in their world of complications. The simple math here is the store is badly run and the pricing of the food is falling very close to M&S and Waitrose which is disenfranchising for a lot of original Sainsbury customers, I’ve been shopping with them on and off for 38 years. I can’t wait for Aldi to move across the road from them which should stir up the cat among the pigeons. Sainsbury aren't trying hard enough if you look at "Tesco" and their new low price range "Stockwell" brand you can see their making an effort. The negative attitude has rubbed off on "Argos" after this conglomerate took them over. Argos used to be good but omg+ couldn't you tell the mission statement management kicked in when they amalgamated with them in-store at Sainsbury two Christmases ago. They didn't do the initiative this year, I wonder why? By the way the Argos store is on the same retail park literally a stone’s throw away. (If Sainsbury want to learn how to run a store take a leaf of out of the Highwood's Tesco store 7 miles away the general manager there is one of the best I’ve seen in 40 years). It’s far removed from the dury lane London ideal of its founder and appears to have become some type of shopping dystopia where the customer seems to be valued with gritted teeth and taken for granted? Do indulge me Mr Coupe? There’s an air and feel of a truman /stepford show within the shopping quality of the store that doesn’t appear to let up. Its got to be more than just plonking stuff on shelves and expecting customers to stump up that hard earned £1. One local business owner in the area told me all businesses are struggling and chasing the same £1, Sainsbury’s attitude appears to be a like it or lump it "bread baked with bitter pill feeds half man's hunger" attitude. You will fall on your own shopping A Board if you carry on like this! Without prejudice, may contain spoilers, comments, opinions or personal perception on a paying customer of about £3,000 a year for the last 38 years.