Update 4/12/18: I had written to the Executive Office and been advised that as I had intentionally ordered the roku stick, that I never received, for my tenants' use it's considered business so Sainsbury deserves to close my account for this. SO ALL LANDLORDS BEWARE!!! Original post: Sainsbury's has closed my online account without informing me that it was due to a large purchase that I did few months ago that they did not fulfill. They did not fulfill the order but yet claimed that the order was for me to re-sell and thus my account has been closed or "prohibited" so it will not be restored. No email or other communication was received regarding this closure. CTS department has failed to point out the alleged T&C that if you use your account for business use, it will be closed down. I was also told there's no further escalation route by the manager. #boycottsainsbury #poorcustomerservice #cheatedcustomer