EXCEPTIONAL CUSTOMER SERVICE... I wanted to share a recent experience I had that truly highlighted the exceptional customer service at Sainsbury's petrol store in Middleton. On October 27th, I was leaving Manchester and stopped at the Middleton petrol station to top up my car with petrol. Unfortunately, on my way home, my car broke down. When I consulted my garage, they asked whether I had put petrol or diesel into the car, creating some uncertainty. In a moment of distress, I decided to call Sainsbury's petrol store, and I was fortunate to speak with Abdi. He went above and beyond to assist me, providing thorough explanations of the steps he was taking to help resolve the issue. His assistance was invaluable, and I was truly grateful for his dedication. Abdi then transferred the call to Debs, the supervisor, who assured me that she would call me back promptly. Her commitment to addressing the situation further emphasized the customer-centric approach of the staff. As it turned out, the initial report suggested that I had put diesel in the car. However, thanks to the unwavering support and outstanding customer service from Abdi and Debs, I felt confident that the issue would be resolved. This experience has reaffirmed my belief that the Sainsbury's petrol store in Middleton places a high priority on customer satisfaction. The dedication and professionalism demonstrated by Abdi and Debs are commendable, and I wanted to express my gratitude for their exceptional service. Date of experience: 03 November 2023