Dreadful experience with failed delivery. Placed an order for delivery and had a time slot for the following day. The delivery never arrived so their customer service was contacted. They said that payment had not gone through and that there must be a problem with our bank account. This was clearly not the case but they argued otherwise in a rather rude and demeaning manner. The representative was incredibly unhelpful and argued that we would either have to travel to store or wait another day for the delivery. We double checked our bank account and of course there was not a problem with it. We found it impossible to complain to their customer complaints line and gave up after holding for over half an hour on the phone. As a regular weekly paying customer we have to ask 'is this the way we should be treated' NO and we will be taking our business to a more polite company.