Unacceptable service. Pressured us to take their offer right on the spot which we foolishly did. They mis sold us the wrong door which was obviously not possible since you can't open a composite door on the outside and there is another door just behind our current one therefore not possible to open on the inside. I had to call on and on as they wouldn't call back. finally got that sorted with barely any reduce price from composite to UPVC. We booked an appointment and they cancelled twice on the same day, I had to call back every time to re-arrange because they were booking us on random week days and not even informing us. Finally someone came but missing half the stuff (knocker, thumb-turn, key, chain etc...) so I had yet again to call back to re-arrange, I did so but this time they can't do a weekend visit as it's not the full door. We arrange to be at home keeping in mind that I work Monday to Friday miles away and not finishing before 5.30 but they would not. They came but with the wrong items, I had to spend again an hour on the phone (incl a 30min hold) to try and sort that out. I proposed Thursday the same week as I had a day at home but cannot and insist they can only do 2 weeks later whoever I am abroad and on and on insist on that date. They refuse to give me a weekend day saying they don't work on those days when initially they wasted 3 of my weekends booking me in and cancelling and they did come on a Saturday therefore they do work on those days. They refuse to send you en email with all the information I requested to have the transcript, they said they would send it... but surprise surprise nothing. They are an awful company and would not recommend them!