Incompetent, disorganised and underhanded sales tactics! Had a quote from them for a new door last month. Although the sales rep was very persuasive we declined the offer as it was over our budget. We were contacted this week with an agreed offer very close to our budget and arranged for a rep to call the same day. The rep arrived with no knowledge of the agreed price and insisted it had to be £500 more. He phoned the person at the head office we had spoken to who denied all knowledge of the agreed price. Do they really expect people to fall for these underhanded sales tactics? Think again!